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Warranty

Deliver On Our Promise

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First and foremost, Shaws is a company that believes wholeheartedly in delivering on our promise.





We promise to make the most beautiful, practical, handcrafted fireclay sinks in the world.



WE ALSO BELIEVE...

We believe in being authentic in all we do, using traditional, time-honoured techniques to produce iconic products that are designed to give a lifetime of service and pleasure.

We believe that our reputation for delivering quality and reliability is as equally important as that of producing timeless and elegant design pieces; that’s why every Shaws sink comes with a comprehensive guarantee.

We believe that every sink that bears the Shaws name should be a thing of beauty, a unique creation, with a charm and character all of its own, bearing testament to the skill and expertise of the master craftsman who lovingly and painstakingly created it.



OUR WARRANTY

At Shaws our promise to you is to provide the best sinks in the world, backed up with an exceptional level of customer service. That’s why all our products are not only of exceptional quality, but carry comprehensive warranties to give you total peace-of-mind.



All Shaws branded sinks carry a Limited Lifetime* warranty.

The working parts and valves of our Shaws by Perrin & Rowe Taps are guaranteed for two years from date of purchase.

All our taps have been designed in accordance with UK Water Regulations, handmade to with WRAS or equivalent standards and should be installed in-line with WRAS regulations and local water byelaws.

Decorative surfaces, O-rings and basket strainers are guaranteed for one year providing proper care and maintenance procedures, provided by Shaws, have been followed and no abrasive or chemical agents have been used.

*Excludes defects resulting from misuse, abuse, neglect, accidental damage or improper installation. Limited Lifetime warranty only applies to our retail products. For warranty on our professional range, please see full details here.




Warranty Information

In the unlikely event that you should experience any defect in the materials or workmanship of your new fireclay sink, Shaws carries a limited lifetime warranty on Shaws Brand fireclay products.

Shaws will replace without charge any Shaws branded sink supplied by them after 1st January 2017 that in their reasonable opinion is defective, with an equivalent replacement for as long as the original consumer purchaser owns his or her home. This warranty only applies to the original purchaser, only relates to sinks used in private residences and which have been installed in accordance with any installation instructions specified by Shaws. This warranty ceases to be effective if the sink is moved from the original location that it was installed in to a new or separate residence. The warranty only applies to normal residential use provided that the relevant sink has been used and cleaned in accordance with any procedures specified by Shaws at the time of buying and has not been damaged due to misuse or negligence by the buyer. In the event that there is a need to make a claim under this warranty, the owner should contact their original point of purchase for further information. Please note that you will be required to provide proof of purchase by way of receipt.

Replacement provided under this warranty excludes transportation and any labour costs for removal or re-installation. This warranty does not extend to any indirect or consequential losses caused by the defect of the product. In no event shall the liability of Shaws exceed the purchase price of the product. In the event of a claim Shaws has the right to inspect the sink and you will permit our employees or representatives access to do this on reasonable notice.

For the avoidance of doubt, Shaws is not liable if the product is:

  • Damaged in transit
  • Not properly installed
  • Modified in any way
  • Damaged as a result of the actions of the customer
  • Subject to improper maintenance or care
  • Exposed to corrosive chemicals or other such agents
  • Used in a commercial environment

Shaws fireclay sinks are hand-made and every sink is unique. The following items are considered part of the character of a hand-made traditional product.

  • There is a normal manufacturing tolerance on all dimensions of +-2%
  • Variation in straightness of sides
  • Variation in hand-applied glaze finishes
  • Shaws sinks are designed to have flat bottoms, therefore slow drainage can be expected

This warranty does not affect your statutory rights and does not limit our liability in a case of death or personal injury arising from a defective product.




Proffesional Warranty Information

Shaws commercial fireclay products carry a 10 (ten) year warranty against staining and fading, and 1 (one) year for manufacturing defects.

Shaws will replace without charge any sink supplied by them after 1st January 2017 that in their reasonable opinion is defective, with an equivalent replacement.. This warranty only applies to sinks used in commercial applications and which have been installed in accordance with any installation instructions specified by Shaws or their distributor. This warranty ceases to be effective if the sink is moved from the original location that it was installed in to a new or separate location. The warranty only applies to commercial use provided that the relevant sink has been used and cleaned in accordance with any procedures specified by Shaws or their distributor at the time of buying and has not been damaged due to misuse or negligence by the buyer. In the event that there is a need to make a claim under this warranty, the owner should contact their original point of purchase for further information.

Replacement provided under this warranty excludes transportation and any labour costs for removal or re-installation. This warranty does not extend to any indirect or consequential losses caused by the defect of the product. In no event shall the liability of Shaws exceed the purchase price of the product paid by the distributor to Shaws. In the event of a claim Shaws’ distributor has the right to inspect the sink and you will permit their employees or representatives access to do this on reasonable notice.

The working parts and valves of our 'Shaws by Perrin & Rowe' Taps are guaranteed for two years from date of purchase, and our basket wastes/plumbing accessories are guaranteed for one year. All our taps and wastes have been designed in accordance with UK Water Regulations, handmade to with WRAS or equivalent standards and should be installed in-line with WRAS regulations and local water bye-laws. Decorative surfaces and O-rings are guaranteed for one year providing proper care and maintenance procedures provided by Shaws have been followed and no abrasive or chemical agents have been used.



For the avoidance of doubt, Shaws is not liable if the product is:

  • Damaged in transit• Not properly installed
  • Modified in any way• Damaged as a result of the actions of the customer
  • Subject to improper maintenance or care


  • Shaws fireclay sinks are hand-made and every sink is unique. The following items are considered part of the character of a hand-made traditional product.

    • There is a normal manufacturing tolerance on all dimensions of +-2%
    • Variation in straightness of sides• Variation in hand-applied glaze finishes
    • Shaws sinks are designed to have flat bottoms, therefore slow drainage can be expected

    This warranty does not affect your statutory rights and does not limit our liability in a case of death or personal injury arising from a defective product. Shaws standard terms and conditions apply.

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