FAQs

Have Questions?

Read questions other customers have asked and find the answers.

What cleaners are safe to use to clean my products?

For the most information, please visit our Care & Cleaning Guide. Soft liquid soap and water, or 50/50 dilution of vinegar and water are recommended to use for cleaning our products.

Can you recommend someone to install my products?

We recommend that you contact your preferred licensed plumber.

What cleaners could damage my products?

Any cleaners not listed in our Care & Cleaning Guide are not recommended. Please avoid bleach, ammonia, alcohol, "soft scrub" and all abrasive cleansers like Comet or Ajax.

Where may I go to see your products?

We encourage you to see our products at an Authorized Dealer, so you may touch and feel the quality and beauty of our designs and finishes. While you may research online styles, the touch and feel of the House of Rohl products will differentiate our products from designs that use high impact plastic and other low cost materials in production. Don’t be fooled by a pretty picture, see our products in person and talk to a professional consultant about how the House of Rohl is different and offers support and products that will last a lifetime. Visit our Showroom Locator for a list of our authorized dealers.

What is the spout reach?

The spout reach is the projection of spout into the sink. Though there may be some variation, kitchen faucets usually have a projection of 9”, bar faucets a projection of 6.5” and lavatory faucets a projection between 5 ½” to 6”. Not all faucet spout reaches are the same, so please check your installation.

What are ceramic disc control cartridges?

Located under every handle, a single use cartridge contains two discs that rotate to open and close to allow water to pass through. A single lever faucet will have three discs that open, close and adjust the temperature.

What does GPM mean?

GPM stands for Gallons Per Minute. Some geographical regions have different regulations for what is permissible. Your licensed plumber and authorized dealer will know and provide guidance on the right product for your address.

What happens if my product is defective?

The House of Rohl has one of the lowest return rates in the industry. Please contact Technical Support at 800-777-9762 or technical@houseofrohl.com.

What are the limits on the limited lifetime warranty?

The warranty is limited to the original owner, and manufacturing defects. The warranty does not cover abuse, improper finish maintenance or wear and tear.

What does it mean for a product to be labeled as a WaterSense product?

WaterSense is a voluntary program regulated but the Department of Energy (DOE) that is designed to save energy and conserve water by limiting the water usage on shower heads, hand showers and toilets. The Federal standards for water usage for lavatory faucets are 2.2 gpm, for kitchen faucets 2.2 gpm, for shower heads 2.5 gpm and for toilets is 1.6 gpm.

What types of things would void the warranty?

Warranty is for a manufacturing defect only, so use of bleach, ammonia, alcohol, "soft scrub" and all abrasive cleansers like Comet or Ajax will void the warranty. There are extreme cases where water pressure above 70 psi may also void the warranty. Please note, there is no warranty for outdoor installations where extreme hot or cold temperatures may damage the finish, or even internal components. Outside the UV damage from sunlight may also damage the finish. Commercial installations have a 1 year warranty.

Where can I find parts if something wears out or breaks?

Please contact Technical Support at 800-777-9762 or technical@houseofrohl.com.

What are your days and hours of operation?

Monday-Wednesday & Friday 6am-4pm PST, Thursday 6am-3:30pm PST.

Where are you located?

Our main office is Irvine, CA. We maintain a warehouse on the East Coast for sinks and Victoria+Albert storage and shipping.

What is a P-Trap?

All drain systems for kitchen sinks, lavatory sinks and tub drains are equipped with a p-trap. The p-trap uses a simple system of a bend in the drain pipe, where water collects and prevents sewer gases from escaping into a residence.

What can I do to prevent calcium build up?

Wipe the faucet dry after use, and refer to our care and maintenance. Do not use ALR or any abrasives to remove mineral build-up. A 50/50 solution of vinegar and water is the best way remove minerals without harming the finish. Do not scrape or chip. For the most information, please visit our Care & Cleaning Guide.

What makes your products worth their price?

House of Rohl products for the bath and kitchen are from western Europe, the United Kingdom, the USA and New Zealand. The manufacturing facilities in most instances are family run, or once family owned businesses that have retained the provenance of the process of making faucets or sinks. The output of product is small and custom, and the attention to detail by the artisans that crafted the product is carefully controlled. Unlike mass produced products, our products are produced in small batches with careful attention to detail.

Where can I find your prices?

An authorized dealer can help you price out products for your project. We encourage you to see our products at one of our authorized dealers, so you may touch and feel the quality and beauty of our designs and finishes. While you may research online styles, the touch and feel of the House of Rohl products will differentiate our products from designs that use high impact plastic and other low cost materials in production. Don’t be fooled by a pretty picture, see our products in person and talk to a professional consultant about how the House of Rohl is different and offers support and products that will last a lifetime. Visit our Showroom Locator for a list of our authorized dealers.

Do you carry products that comply with California water regulations?

Yes. California leads the nation in controlling water conservation and energy usage. Many times, California has been at the forefront of low lead initiatives and water conservation laws meant to protect the environment and the public. We comply with state and federal standards of conservation of resources and public safety.

Fireclay or Stainless Steel sink?

Rohl pioneered the marketing of Fireclay products with Allia, and then introduced Shaws to the USA and their remarkable story of the original fireclay sink introduced to the world in 1897. Fireclay is the hardest glazed product using a unique organic material that is sanitary, beautiful and fits modern kitchen designs as well as traditional kitchen styles. Our stainless steel sinks are made in Italy to our specific design needs for the USA. There is good stainless steel and bad stainless. Our stainless steel is 18/10 quality – with 18%chrome/%10 nickel mix- 16 gauge thick, with unique design elements that separate our design from the market. We stand behind our quality, so work with a consultant or one of our authorized dealers to decide what will work best for you.

What considerations should there be when selecting a finish?

The is a big subject that combines usage and style considerations. It can be as different as each individual consumer, but generally speaking for design, what are your sensibilities, modern, transitional or traditional? And considering usage, will you have a show kitchen or master bath with design elements that use exotic materials, or will you have a working kitchen or bath that function over style is a stronger desire than having a more exotic design. The most durable finish is Chrome, and it is a popular finish across all styles today. Polished Nickel is warmer with silver like overtones, that is durable, but requires some care to maintain its lustre. Satin Nickel can be used in modern and traditional designs, being antique looking in one respect, but modern in the right setting and design. If you have a kitchen that is more working than show, Chrome is the most durable. If you have a kitchen that is warm and reflective, where people congregate for dinner and visiting, Polished Nickel and Satin Nickel show well have good wear qualities. And if you are looking for more exotic finishes, gold and satin gold have made a come back lately. They show rich and elegant in a nice show kitchen in any style.

What are "living finishes"?

Mostly seen as traditional in terms of use and style, and not for all tastes, the Tuscan Brass, French Brass and Un-lacquered brass have been very popular, but remember these finishes will patina and age very quickly - a look that is popular with a lived in quality of style.

How do I best protect my finish?

For the most information, please visit our Care & Cleaning Guide. However, as a best practice, wipe down the products after use and use liquid soap and water for cleaning. Waxing most of the finishes will help prevent water spots, even on Stainless Steel sinks. On vertical surfaces, clean as directed, and use a spray wax once a week to help the water bead off the surface.

Do I need to register my products to be protected by the warranty?

No, but it recommend to retain your proof of purchase.

What if I don’t like the product after it’s been installed?

Customer satisfaction is not a reason for return, but please contact Technical Support at 800-777-9762 or technical@houseofrohl.com for possible solutions.

What if my sink cracks during installation?

Please take photos and contact our sink claims team at 800-777-9762 or RGA@houseofrohl.com

What if my faucet breaks during installation?

Please take photos, and contact Technical Support at 800-777-9762 or technical@houseofrohl.com.

Why is it important for me to register my water filtration products?

By registering your water filtration products, it enables us to remind you when to replace your filter cartridge. We will contact you via your email address to send the reminder.

Are ROHL and the House of Rohl the same?

ROHL is a brand within the House of Rohl. The House of Rohl is a unique collection of curated designs that cover all price points and offer solutions for the luxury consumer as well as more price conscious designs that want more than a big box type of faucet. Rohl, Perrin & Rowe, Victoria + Albert, Shaws and Riobel make up the five brands of the House of Rohl.

Are your products made in the USA?

We do have some products that are manufactured in the USA. Most of our collections are from the country of provenance, made in small quantities with scrupulous care.

Where can I find IMAP pricing?

IMAP pricing or MAPP pricing, is the Minimum Advertised Purchase Price allowed by the manufacturer. The House of Rohl manages the advertised pricing of internet retailers with a full time service that monitors pricing on a variety of retail websites.

How can I place an order as a dealer?

As an authorized dealer, please submit your purchase order to orders@houseofrohl.com. Consumers should purchase through a qualified House of Rohl authorized dealer.

I’m handy, can I install your products myself?

We recommend the use of a licensed plumber. The products being installed are technical in nature and require knowledge to specify and install. We suggest that you select a consultant who can help you specify the product to make sure your design is complete and a qualified contractor manage the final package installation.

Do you recommend specific shower configuration packages?

Shower designs are sometimes unique and reflect the designers desires of their client. However, there are some designs that have been very popular and have been repeated in a number of homes. A shower design with a hand shower has been very popular lately, where there is a fixed shower head and a hand shower. Secondary baths that are a tub shower design have also been adding a hand shower to the tub shower configuration for utility and convenience. We offer some standard designs in our collections and provide a template and shortcut to the most popular designs we have been promoting.

What is an escutcheon?

An escutcheon is generic term that can be finished flange that covers a hole, or exposed brass portion of a fixture.